Welcome to Twelve Pearls

Privacy Policy

Any and all information collected at this site will be kept strictly confidential and will not be sold, rented, loaned, or otherwise voluntarily disclosed to any person or company for any reason other than statistics colllection or real-time payment. Any information you allow us to collect will be held with the utmost care, and will not be used by us or any third party authorised by us in ways that we have not oulined in this page. For further information please contact us.

How Information is Collected

You remain anonymous while you browse through the catalogue and information pages. We only collect personal information such as your e-mail and order delivery address at the time that you wish to place an order with us.

Various statistical information including your computers IP (Internet Protocol) address, your browser type and which pages you visit may be recorded for statistical use only. We collect statistics to help us serve you in a faster and more efficient manner.

We may request that you supply personal information, such as your e-mail address and postal address, for purposes such as registering as a client, making a purchase, entering a competition or participating in a survey. This information will only be collected on a voluntary basis.

We will use your e-mail address to create a personal identification. Your e-mail ID gives you fast and easy access to the store.

Using a unique identifier based on your e-mail address and a password, you fill out your order including delivery address and contact details. Once you enter your details, your ID speeds the process when you order something from the Store. You simply enter your ID and password, and our computers look up the information to help you fill out the order form. We do not share your profile with any other company or person, and no one other than personnel who are under strict instructions to not disclose the information can access your personal information. You may update, change or delete your ID and preferences at any time.

Third-Party Statistics and Payment

To ensure that our customers have the best possible experience while using our site, we use some third-party statistics services. These services require that we send some anonymous data to them about your usage of this site. The third-party services are not able to link your browsing data with your personal information.

For security reasons, we use secure, third-party payment services. These include the Australian based eWAY payment gateway and PayPal. These services will acquire and retain some personal information (including your credit-card number) relating to payment. However, they cannot use this information for any purpose than assisting us with your payment.

These services are industry standard and extemely secure.

Cookies

We use an industry standard technology called a "cookie" to collect information about how you use the site. This information is collected to help serve you better.

We do use some secure third-party services to assist with optimising the site better for our customers. These services also use cookies.

For further information about the use of cookies, visit the Microsoft or Netscape web site.

Personal information may be held for a period of seven years unless a request is made by the relevant individual to have that personal information permanently deleted from our records.

How we use the Information

When you provide us with your e-mail or postal address, we will ask your permission to allow us to send you updates on the latest products and special offers. However, we reserve the right to send you correspondance relating to an order or to inform you of changes and updates to the store.

Stopping E-mail Offers

We provide customers with an easy means to stop e-mail offers. Many of our clients like to be kept informed about new offers. However, we respect your right to choose whether you receive the information and offers. You may edit your personal profile at any time to stop all further informational and promotional e-mails. Every email we send you will have an option to discontinue email offers

Young Adults and Minors

We do not solicit data from minors or young adults. We encourage guardians and parents to assist their children and to participate in their on-line electronic commerce activities. Purchasing at the web site is restricted to valid credit card holders. Persons under 18 years of age must not use the site without the consent of their parent or guardian.

Secure Communication

All transactions on this site where you provide personal information use 256bit SSL (Secure Socket Layer) encryption. SSL codes information transferred between you and the server and makes it unreadable to any person or persons attempting to intercept the information.

Web Browser Compatibility

To purchase from the Store, you must use a web browser such as Mozilla Firefox (recommended), Safari, Netscape Navigator or (if you must) Microsoft Internet Explorer. If you insist on using Internet Explorer, we can't guarantee a superior surfing experience... not now... not ever.

Your Acceptance of These Terms

By using the site, you signify your agreement with the Internet Use Privacy Statement. If you are NOT able to agree with any aspect of this policy, please do not use the Internet site. Wereserves the right, at our discretion, to modify, add, or delete portions of this privacy statement. Changes to this policy will be posted on this page and your continued usage of the site signifies your acceptance of the new conditions.

This privacy statement is subject to change and may be reviewed at any time and without notice.